Rental terms and conditions
We try to keep our general rental conditions as congenial as possible. But we do believe: It’s a good idea to mention the essentials for conflict-free renting and letting at some point. We know you understand. So here is a brief summary of what applies to our situation and what we ask you to bear in mind:
1. Concluding the contract – this is how we seal the deal
Simply and with no red tape: As soon as you have booked one of our apartments for a specific period and we have confirmed your booking, we have concluded a rental agreement with each other.
2. Terms of payment – what to pay when
Once you have received your booking confirmation, 50% of the rental price is payable as a deposit, the other 50% is payable 4 weeks before your planned stay. Here is our bank account for all payments: IBAN: AT181420020012716509, BIC: BAWAATWW, under the name of Kathrin & Ronny Bürger.
Please note: Your reservation loses its validity if we have not received your deposit within 5 days of your booking at the latest.
If there are fewer than 4 weeks between the time of your booking and your planned stay, the entire rental price is payable at the time of booking.
And speaking of rental price: You can always find our prices on the website as part of the booking process. All additional costs such as electricity, heating, hot water, Internet, television, and even local taxes are already included. Because that’s fair and we like to conduct ourselves fairly and in a customer-friendly manner.
3. Comings and goings – your arrival and departure
You always receive your keys from us personally. Our usual check-in time is between 2 pm and 5 pm. Upon personal arrangement, however, we will be happy to arrange a different time. Only with check-ins after 10 pm do we charge an extra EUR 25. Our check-out time: by 11 a.m. on the day of your departure.
4. Use of the rental property – please keep this in mind during your stay with us
We rent out our apartments including all inventory exclusively for residential purposes and for the maximum number of occupants specified in the contract. We rent them out to you personally, which is why you cannot leave your rented apartment to any other person.
Please note that small children are also counted as occupants and that older children must be over 14 years old in order to be allowed to stay alone in the holiday apartment. You know how young people are, even if you are doing everything right as the legal guardian.
Please do not bring any pets. Although we like animals, they are not permitted in our apartments.
Please note that smoking is prohibited in our apartments.
Please be considerate of local residents – in other words, your temporary neighbours – and avoid the usual: noise.
5. Internet access at our place – please use our Wi-Fi responsibly
We are happy to provide you with Wi-Fi free of charge in our apartments, although we cannot guarantee the continuous availability of the connection. We reserve the right to limit the use of the Internet in the apartment if necessary and to block certain services/pages.
You always use our Wi-Fi connection at your own risk. We cannot guarantee data security, virus protection, and so on. Of course, you also remain responsible for any transactions and purchases you make on the Internet. Please always respect applicable laws regarding the distribution of content via digital media – you know, youth protection and that kind of thing.
Your access code for Wi-Fi in your rented apartment is intended only for you and your contractual fellow travellers. Please make sure that nobody else has access to the code.
6. Customer cancellation – if you can’t come after all
Naturally, if you wish to withdraw from our rental contract, you can do so, but we have to charge cancellation fees. And here they are:
Cancellation up to 30 days before the start of the rental period: 50% of the rental price; for cancellations up to 14 days before the start of the rental period: 80% of the rental price; with even shorter cancellation notice: 100%
7. Cancellation by the landlord – should that ever happen
As hosts, we reserve the right to terminate the rental agreement immediately in the event of gross negligence on the part of our guests or in the event of their, shall we say, very unpleasant behaviour towards the neighbours.
Should we be unable to render our services due to force majeure (you know, earthquakes, conflagration, end of the world, and such things), we can also rescind the contract without consequences.
8. Limitation of liability – we are reliable, but not responsible for the whole world
Of course, we are obliged to fulfil our part of the contract. We do this with great pleasure and with a strong focus on service and a high regard for our guests.
However, we are not liable for anything that goes beyond this: We are not liable for your luggage, for your vehicle, or anything else you might bring with you. We are also not liable for force majeure, which could possibly cause the power to fail and other such things.
As far as money is concerned, we are liable up to the maximum amount of your rental payments.
9. Deficiencies – are you missing anything?
Please inform us immediately of any deficiencies in your rented apartment, especially if they need to be rectified quickly in order to avoid further damage.
Should defects or deficiencies ever occur that make it impossible for us to fulfil our contract, we are entitled to offer replacement accommodation.
Please remember: We can only fix the things we know about. A reduction in rent because of possible defects that you don’t tell us about until the day you move out is unfortunately excluded.
10. Miscellaneous and the famous salvatoric clause
We would like to avoid disputes under any circumstances. But should such a situation ever arise, Vienna is the agreed place of jurisdiction and Austrian law applies.
The invalidity of individual provisions of the rental agreement does not result in the invalidity of the entire rental agreement.
Any doubts? Let’s talk about them!